kakap Platform Privacy Notice

This page describes what we collect when you use kakap and how we keep that data protected. Our approach to your privacy is straightforward: we collect only what we need to operate the platform safely, verify your account, process your payments, and comply with local law.

We at kakap recognize that your account details, payment information, and betting history are sensitive. We store them securely, share them only with trusted processors, and never sell them to third parties. If you have questions about how we handle your data, this notice explains the specifics.

What we collect on kakap

We collect your personal information in several categories. During account registration, we ask for your name, date of birth, email address, phone number, and residential address. We also collect your national ID number or passport details as part of our Know Your Customer (KYC) process, which is required by law in most jurisdictions where we operate.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we record the transaction amount, payment method, timestamp, and reference code. We also log your IP address, device type, and browser information each time you log in. This helps us detect unauthorized access and protect your account from fraud.

Your betting history on our sportsbook (Liga 1, Piala AFF, Premier League, MotoGP markets) and live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) is stored for reporting, dispute resolution, and regulatory compliance. We do not retain video feeds of your play unless you request a specific hand review.

How we use your data

We use your information for four main purposes. First, we verify your identity and age to comply with gaming law in your jurisdiction. Second, we process your deposits and withdrawals—your payment details go directly to our processor and are not stored on our main servers. Third, we operate the platform itself: managing your account, tracking your bets, calculating winnings, and handling customer support requests.

Fourth, we use your data to detect fraud and money laundering. We monitor unusual betting patterns, rapid deposits followed by immediate withdrawals, and transactions that fall outside your typical profile. If we spot suspicious activity, we may freeze your account temporarily and request additional verification.

We also use anonymized, aggregated data to improve our platform. For example, we analyze which live-dealer games are most popular during Idul Fitri or which payment method has the lowest error rate. We never use your personal information for marketing unless you explicitly consent.

Third-party processors and transfers

Our payment processing partners handle your online payment, e-wallet, mobile banking, local payment, and bank-transfer data. These vendors are contractually bound to use your information only to complete the transaction. We also work with identity-verification firms that cross-check your ID number and address during KYC.

Our servers may sit outside your jurisdiction—some are in Southeast Asia, others in Europe or the Middle East. Data transferred internationally is encrypted in transit. We do not transfer your data to any country unless it has a legal framework for data protection equivalent to or better than your home jurisdiction.

If we are required by law enforcement or a court order to disclose your information, we will do so. We will notify you of such requests unless the law forbids notification.

Your rights on kakap

• Right to access: You can request a copy of all data we hold about you. Contact our support team and we will provide it within 14 days.
• Right to correct: If your name, address, or phone number is wrong, log in to your account settings and update it. We will sync the change within 24 hours.
• Right to erasure: If your account is closed and you have no outstanding disputes or withdrawals pending, we will delete your personal data within 30 days. Some records must be kept for tax and anti-money-laundering purposes.
• Right to object: You can opt out of marketing emails and non-essential cookies. Go to your account settings or click the unsubscribe link in any email.
• Right to lodge a complaint: If you believe we have mishandled your data, you can file a complaint with your local data protection authority.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences (language, theme), and track how you navigate our platform. These cookies help us improve your experience and detect fraud. You can disable non-essential cookies in your browser settings without losing basic functionality.

We also use web analytics to understand traffic patterns—how many users visit each page, which games are most popular during peak hours in Jakarta or Surabaya, and where users drop off. This data is anonymized and aggregated; no individual user is identifiable.

How long we keep your data

We retain your account information for as long as your account is active plus 5 years afterward, to resolve disputes and comply with legal obligations. Your betting history is kept for 7 years for tax and regulatory purposes. Payment transaction records are stored for 7 years in accordance with anti-money-laundering (AML) rules.

If your account is dormant (no login for 2 years), we may anonymize some fields but will retain your core identity data if we suspect money-laundering risk. Upon your written request, we will delete your account and all associated data once all legal holds have expired.

Security and compliance

We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed with a strong algorithm and never stored in plain text. We enable two-factor authentication (2FA) on request: when you log in from a new device, we send a code to your registered email or phone.

Our kakap platform undergoes quarterly security audits. We employ a dedicated compliance team to monitor transactions for money-laundering risk. If a deposit or withdrawal pattern looks unusual, we may ask you to provide proof of source of funds (e.g., employment letter, bank statement) before processing.

We are not licensed in every country; our services are available only where local law permits. If you live in a jurisdiction where online gaming is prohibited, we cannot process your account.

This privacy notice was last updated in recent months and may change as we update our systems or comply with new regulations. We will notify you of material changes by email or via a banner on the platform. Your continued use of kakap after such changes means you accept the updated notice.